来源 | 甘涌酒店人
作者 | 甘涌
编辑整理 | 里屋里
今天，笔者整理及汇集这套《酒店名词中、英文及缩写》，也许，有时候忘记了某个专业术语或单词，在关键时候查查，解惑难题。您值得收藏！一、酒店房态 序号中文名称英文全程英文缩写1空的干净房/可卖房Vacant CleanVC2空的脏房Vacant DirtyVD3住客干净房Occupied CleanOC4住客脏房Occupied DirtyOD5即扫Please Make UpPMU6请勿打扰Do Not DisturbDND7维修房（小）Out Of ServiceOS8维修房（大）Out Of OrderOOO9预退房Expectative check OutECO10双锁房Double lockD/L11外睡房Sleep OutS/O12拒绝服务Refuse ServiceR/S13长住客Long Staying GuestLSG14重要客人（贵宾）Very Important PersonVIP15无行李No BaggageN/B16少行李Light BaggageL/B17离店结帐Check Out C/O18入住登记Check InC/I19小时房Day UseD/U20自用房House UseH/U21夜床服务Turn Down ServiceT/D22回头客Repeated GuestR/G23客人遗留物品Lost and FoundL/F24值班经理Manager on DutyMOD25标准单人间Standard KingSK26标准双人间Standard TwinST27豪华套房Deluxe SuiteDS28商务套房Business SuiteBS29公寓套房Connecting RoomCR30公共区域Public AreaPA31行政单人间Executive KingEK32行政双人间Executive TwinET33行政套房Executive SuiteES 二、部门职位 序号中文名称英文全程英文缩写34行政办EXECUTIVE OFFICEEO35财务部FINANCE DEPARTMENTFIC36会计部ACCOUNTINGACCT37采购部PURCHASING DEPARTMENTPD38酒水仓BEVERAGE STORE39食品仓FOOD STORE40日用品仓GENERAL STORE41市场及销售部SALES&MARKETING DEPARTMENTS & M42前厅部FRONT OFFICE DEPARTMENTF.O (F/O)43管家部HOUSEKEEPINGHSKP 44洗衣房LAUNDRY ROOMLR45布草房LINEN ROOM46游泳池SWIMMING POOL47餐饮部FOOD&BEVERAGE DEPARTMENTF & B48中餐厅CHINESE RESTAURANTCHN REST49西餐厅WEST RESTAURANTWEST REST50日本餐厅JAPANESE RESTAURANT 51大堂吧LOBBY BAR52送餐部ROOM SERVICE RM SVC53宴会中心BANQUET CENTRE54会议厅CONFERENCE HALL55管事部STEWARD56娱乐部ENTERTAINMENT DEPARTMENTENT57夜总会NIGHT CLUB58桑拿SAUNA59健身中心HEALTH CENTRE60美容美发中心BEAUTY&BARBER CENTRE61保龄球室BOWLING BALL62 工程部ENGINEERING DEPARTMENT ENG63保安部SECURITY DEPARTMENTSEC 64人力资源部HUMAN&RESOURCES DEPARTMENTHR65培训部TRAINING DEPARTMENT66员工饭堂STAFF CANTEEN67员工宿舍STAFF DORMITORY68医务室CLINIC ROOM69图书馆LIBRARY 三、前厅各分部 序号中文名称英文全程英文缩写70接待处RECEPTIONRECP71行政楼层EXECUTIVE FLOORE/F72询问处INFORMATIONINFM73订房部RESERVATION RESV74总机房OPERATOR TELEPHONE ROOMOPT75礼宾部CONCIERGE CON76商务中心BUSINESS CENTRE BC77大堂副理ASSISTANT MANAGER AM78车队TRANSPORTATIONTRA79账务处CASHIER、ACCOUNTING DESK80大堂LOBBY81楼层FLOOR F82后勤办公室BACK OFFICE83员工通道STAFF ENTRANCE84总经理GENERAL MANAGER GM85行政助理ASSISTANT EXECUTIVE MANAGERAEM86行政秘书EXECUTIVE SECRETARY87财务总监FINANCIAL CONTROLLERFC88总会计师CHIEF ACCOUNT89成本会计师COST ACCOUNT90采购部经理PURCHASING MANAGERPURCHASINGMGR91市场及销售总监DIRECTOR OF SALES&MARKETINGDOS92市场及销售副总监ASSISTANT DIRECTOR OF SALES&MARKETINGADOS93市场及销售部经理SALES MANAGER94销售员SALES SALES95前厅经理FRONT OFFICE MANAGERFOM96前厅副经理ASSISTANT FRONT OFFICE MANAGER AFOM97大堂副经理ASSISTANT MANAGERAM98接待员RECEPTIONIST RECEPTION CLERK99订房员RESERVATION CLERKRESV CLERK100行李员BELL BOY / BELL MAN101门童DOORMAN102接线生OPERATOR103司机DRIVER104行政管家EXECUTIVE HOUSEKEEPEREH105副行政管家ASSISTANT EXECUTIVE HOUSEKEEPERAEH106助理管家ASSISTANT HOUSEKEEPER AH107楼层服务员ROOM ATTENDANT ATT108餐饮总监DIRECTOR OF FOOD&BEVERAGEDOFB109行政总厨EXECUTIVE SOUS CHEF110点心总厨DIM SUM CHEF111人力资源部经理HUMAN&RESOURCES MANAGERHRM112总工程师CHIEF ENGINEER113值班工程师DUTY ENGINEER114保安部经理SECURITY MANAGER115保安主管CHIEF SECURITY116经理MANAGERMGR117主任SUPERVISOR SUP118领班CAPTAINCAP119秘书SECRETARY120文员CLERK121服务员WAITER122行政值班经理EXECUTIVE ON DUTY MANAGEREOD123值班经理DUTY MANAGER DM 四、接待处用语： 序号中文名称英文全程英文缩写124入住CHECK - INC / I125退房CHECK - OUT C / O126预订BOOKING / RESERVATION BKG127预期抵店ARRIVAL / DUTE INARL128提前抵达EARLY ARRIVAL129预期离店DEPARTURE 、DUTE OUT DEPT130确认CONFIRMATION CONFIRM131再次确认RE - CONFIRM RE-CFRM132取消CANCELLATION CANCELL133订金DEPOSIT134价格RATE RTE135价钱PRICE136封房BLOCK137续住EXTENSION EXTEN 五、客类： 序号中文名称英文全程英文缩写138顾客、宾客CLIENT GUEST139散客WALK IN W / I 、FIT140团队GROUP141商务客COMMERCIAL GUESTCOMM GST142商务合同CORPORATE CONTRACT143长住客LONG STAY GUEST L / S GST144贵宾VERY IMPORTANT PERSONVIP145旅行社TRAVEL AGENT TVLAGT147自用房HOUSE USEH/U148公司COMPANYCOM149付帐(动)PAY150付帐(名)PAYMENT151信用卡CREDIT CARD152现金CASH153尽快AS SOON AS POSSIBLEASAP154资料INFORMATIONINFM155电话TELEPHONETEL156传真FACSIMILEFAX157电传TELEXTLX158电报CABLECBL159地址ADDRESSADD160复印(机)COPY (MACHINE)161网络INTERNET162电脑COMPUTER163打印机PRINTER164机票FLIGHT TICKET165打字TYPING166充电CHARGE A BATTERY167充电器CHARGER168留言MESSAGE169内播电影IN-HOUSE MOVIE170对方付费电话COLLECT CALL171酒店帐HOUSE ACCOUNTH/A172国内长途IDD173国际长途DDD174市内电话CITY CALL175分机EXTENSION EXTN176服务台COUNTER177唤醒服务WAKE UP CALL178叫早服务MORNING CALL179请勿打扰DO NOT DISTURBDND180天气WEATHER182出租车TAXI183面包车VEHICLE184中巴COACH185报纸NEWSPAPER186信件MAIL187电视TELEVISIONTV188背景音乐BACK GROUND MUSIC189小酒吧MINI BAR190冰箱REFRIGERATOR191客房保险箱MINI SAFE / PERSONAL SAFE192吹风筒HAIR DRYER193电热水壶ELECTRIC HEATING KETTLE194中央空调INDIVIDUAL CONTROLLEDAIR-CONDITION195洗衣LAUNDRY196干洗DRY-CLEANING197熨烫VALET SERVICE198失物招领LOST AND FOUND199早餐BREAKFASTB’FAST200美式早餐AMERICAN BREAKFASTABF201欧陆式早餐CONTINENTAL BREAKFASTCBF202东方式早餐ORIENTAL BREAKFASTOBF203午餐LUNCHLNH204晚餐DINNERDNR205人民币RMB206港币HKD207美元USD208按摩MASSAGE209蒸汽浴STEAM BATH210邻近房ADJOINING ROOM211付款方式ADVANCE PAYMENT212礼仪AMENITY213住房平均价格AVERAGE ROOM RATEA.R.R214收款的指令BILLING INSTRUCTION215取消CANCELLATION216不收费房COMPLIMENTARY COMP217连通房CONNECTING218续住EXTENSION219加床EXTRA BED220预报FORECAST221客人帐单GUEST FOLIO222管家部报表HOUSEKEEPING REPORT223加入JOIN-IN224超过退房时间LATE CHECK-OUT225记事本LOG BOOK226净价NET RATE227坏房OUT OF ORDERO.O.O229包价PACKAGE230长包房PERMANENT ROOM232门市价RACK RATE233登记REGISTER234登记卡REGISTRATION CARD235转房ROOM CHANGE236房价ROOM RATE237房间种类ROOM TYPE238团体住房名单ROOM LIST239同住SHARE WITH240旅行社TRAVEL AGENT241升级UPGRADE242空房VACANT ROOM243贵宾VERY IMPORTANT PERSONV.I.P 六、特殊用词： 序号中文名称英文全程英文缩写244营业利润贡献Contribution to Trading ProfitCTP245总经营利润Gross Operating ProfitGOP246平均每间可卖房间的收入Revenue Per Available RoomRevPAR247收入产生指数Revenue Generation IndexRGI248宾客意见调查系统Guest Satisfaction Tracking SystemGSTS249员工满意度调查Employee Satisfaction PulseSurveyESPS250全面质量管理Total Quality ManagementTQM251质量评估系统Quality Evaluation SystemQES252酒店经营管理系统Property Management SystemPMS253标准经营程序Standard Operating ProceduresSOP254重要公司协议价Key Negotiated RateKNR255当地"公司协议价Local Negotiated RateLNR256合作协议申请Request for ProposalRFP257散客Fully Independent TravelerFIT258综合经营计划Integrated Business PlanIBP259预订中心的预订系统Virtual Central Reservation OfficeVCRO 共六大板块，259项，可以收藏，一旦忘记某个专业术语单词时，随时可以查阅。
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